JK
Johannes K
1 reviews | Active since Oct 2018
29 Oct 2018, 10:41
Vodacom Online upgrade is a ****
I tried to do a cellphone contract upgrade via Vodacoms online service. No one from vodacom contacted me and I did not receive the upgrade handset. When I now try to do an upgrade, vodacom say the upgrade is complete and that I will only qualify for an upgrade in 2 years time.
One would think there should be backup documentation that show I received and signed for this phone and yet Vodacom just says sorry I already upgraded.
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Replies (2)
Vodacom's replyOfficial
29 Oct 2018, 11:02Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2018, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JK
Johannes K's updateReviewer Update
29 Oct 2018, 15:20*****Please Note**** Phishing ****s are the least of your problems if you can not even manage a simple upgrade process. That is confirm the client received his handset and ONLY then mark the transaction as complete.
JK
Johannes K's update29 Oct 2018, 15:20
Reviewer Update
*****Please Note**** Phishing ****s are the least of your problems if you can not even manage a simple upgrade process. That is confirm the client received his handset and ONLY then mark the transaction as complete.