Vodacom online upgrade is *****

2024-07-16 i got a call from vodacom online upgrade, from Samukelisiwe(Nchu001) offering me upgrade, on all my vodacom numbers since i have 3 numbers, on other numbers she offered me R645 airtime and 30g data, i agreed but she didn't tell me that 30g was once off, because she was pushing her own agenda of getting sales, on other number she offered me 200g data, i agreed but she didn't tell me that is for home network, because i made it clear to i don't have ruther and i don't want it, because i have fiber at home. Use that data on cell phone, she didn't care because she was pushing sales. Then i called vodacom online ***4 on 2024-08-01 to reverse it and discipline her, did a complain against her they always say we escalating it. On 2024-08-07 i called again talked to Mbokazi, as there was nothing happening, they only fix the home network. Today 2024-08-19 i called again as am still stuck with contract of R645 nothing is happening i will pay for something i didn't want. No one called me regarding my complain against her of this matter in all. But everyone is escalating it. Please help to solve this, and deal with people like Samukelisiwe