Vodacom Online Upgrade inefficient

On the 2nd September 2020 i did an online Upgrade and it has been over 9 days still waiting for my phone.

I wrote a complaint on hellopeter on the 7th September 2020 and a reply was posted that someone would contact me. Vodacom has made zero contact and they still haven’t delivered my phone.

Vodacom does not care about customer care and after several attempts i still don’t have a phone and yet my upgraded has been processed. this is pure theft from customers and after 14 years with Vodacom as a contract customer Vodacom will lose by my business.