Vodacom + online upgrade = disaster.. again!

Item: Vodacom
Rating: 1
Author: Nolene L

No feedback andafter numerous calls no one can help me and i just have to "wait" for admin dept to get back to me. Whenever that might be. Online upgrade yesterday and seeing as there was a error on the pricing of a deal, which was fixed IMMEDIATELY i must again wait. Pathetic to saythe least!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 May 2018, 10:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply18 May 2018, 10:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Nolene L's updateReviewer Update

18 May 2018, 10:15

You say so but i am being told by kendell griffin from your admin dept that your disclaimer allows youto make mistakes. Hows that for customer service huh??

Nolene L's update18 May 2018, 10:15

Reviewer Update

You say so but i am being told by kendell griffin from your admin dept that your disclaimer allows youto make mistakes. Hows that for customer service huh??