Vodacom Online Upgrade Department Poor Service
1.Upgrade done on 17 dec till date no device or change on contract details. 4 departments unable to assist. Upgrade done online Wish to cancell the upgrade now due to this and no one seems to be able to assist with the cancellation
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Replies (3)
Vodacom's replyOfficial
28 Dec 2018, 09:23 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2018, 09:23
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Dec 2018, 08:02Vodacom representative called me and confirmed they will reverse firt the above mentioned upgrade in question and then cancell the contract .Awaiting confirmation of these actions .Reference number received but yet to confirm both action points is actioned.
's update29 Dec 2018, 08:02
Reviewer Update
Vodacom representative called me and confirmed they will reverse firt the above mentioned upgrade in question and then cancell the contract .Awaiting confirmation of these actions .Reference number received but yet to confirm both action points is actioned.
's updateReviewer Update
05 Jan 2019, 06:23Still awaiting reversal of upgrade and cancellation confirmation no feedback received
's update05 Jan 2019, 06:23
Reviewer Update
Still awaiting reversal of upgrade and cancellation confirmation no feedback received