1 reviews | Active since Mar 2012
Vodacom online upgrade / delivery issues
Updated a Data contract on Black Friday, with no notification or no phone call Ram Couriers pitches up at my house, when I was not home, my mum informed them to deliver to my work.
I called Ram on the same day to request a change also called Vodacom for same. Also received a phone call from Vodacom to confirm the Change in delivery address.
So I followed up on Thursday 29/11/2018 only to see that my order was returned to the warehouse. Apparently the policy is that Ram will make 3 attempts before returning an order …only one attempt was made for me.
Been calling online upgrades, customer care, chatted to customer care on Facebook …all could not assist
Was given an email address ********** …another dead end, no response. All I want is for my order to be re despatched to me , please HELP !!
i have been a client for almost 20 years with Vodacom , this the first i had to put so much effort into resloving an issue thats not my fault , there is no enthusiasm to assist a client any more . and i have 3 contracts .
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)