Vodacom Online Upgrade Cancellation Nightmare

I have requested a upgrade cancellation on the 23rd of February(because of the handset I am not happy with). I have phoned endlessly now to get the handset collected, yesterday(15/03/2022), the first consultant said I had to phone Ram courier asking when they will collect. Spoke to Ram just to be asked for the V1P or V2P number, which Vodacom cannot assist with(consultant still waiting for a email).

Almost a month and endless phone calls(for my account later and still no answers. And it will be another fight to get the account sorted after this mesh.