Vodacom Online Upgrade appalling service

<p>I am appalled at the lack of customer service from Vodacom!!</p> <p>Requested an upgrade on 8/2/2017 promising next day delivery. No word from Vodacom until I call them on 13/2/17 to follow up, only to be told that the request was cancelled because some information might be missing. needless to say, that even vodacom cannot tell me what this missing information is, only that I will need to re-apply. </p> <p> </p> <p> </p>