Vodacom online upgrade and service centre

<p>I have upgraded my phone during September using Vodacom’s online service. The lady provided me this deal, which were on the website, to get a Uchoose Flexi 200, S7, Galaxy tab 3 lite, Education voucher and 10Gig of data once off for R589 per month. The phone will be charged R489 per month and I will pay a reduce sub of R100. No where in any of the fine print or was I told I will pay for the hardware. I would not have agreed to the upgrade if this was the case.</p> <p> </p> <p>I upgraded in my upgrade window and will never upgrade before this. My old phone was fine.</p> <p> </p> <p>At the end of September an amount of R2588 was deducted from my account which consisted out of R608 (current contracts) + R1980 (the hardware, invoice is attached)</p> <p> </p> <p>After following up what the R1980 was for I got this invoice. The call centre (082 111) indicated that this was an error that occurred a few times last month and that I should not have been billed for the hardware. In addition to this they have indicated that feedback deadlines have been missed. I even spoke to a call centre manager, but no feedback or anything from him as well. I took a few names in the beginning but I could never get hold of the agents that helped me again so I did not bother at all to take names again.</p> <p> </p> <p>My call was logged on 3 October and today on 7 November the issue was still not resolved.</p> <p> </p> <p>The reference numbers I have is</p> <p>1- ********** 2343</p> <p>1- ********** 5129</p> <p> </p> <p>One may be closed due to the other one being the one that is still being investigated.</p> <p> </p> <p>I do not know what to do</p>