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AJ
Aaron J

1 reviews | Active since Dec 2015

26 May 2025, 09:57

Vodacom online upgrade and aftersales

Vodacom upgrade and after sales services have let me down time and again. Things are almost never resolved until you kick up a storm and complain. The lastest nonsense I'm dealing with:

I had an upgrade due last Novemer: Black Friday. Upgraded my home Internet package to a new one with a Ps5.

Next bill I get, Vodacom upgraded the incorrect number. I call in and have requested to speak to a manager 4 or 5 times. They always take my details and say they'll call back but never do. Eventually one consultant named Debbie sent my query away to a back office team. It's been over a month and I haven't heard back from them.

My account is now well in arrears... the collections department calls and I tell them why I'm not paying, they say they'll escalate... 2 weeks later, no feedback, no contact and my debt has been handed over to a third party for collection.

Definitely going to the ombudsman with this one.

0
Replies (4)
Vodacom
Vodacom's reply26 May 2025, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
AJ
Aaron J's update26 May 2025, 14:09
Reviewer Update
Thank you, I received a call and the resolution process is underway. I've been offered the standard service and courtesy which should have been afforded to me for the past 6 months. Will definitely provide updates here once everything has been worked through but it's really sad that big corporations can inconvenience people in any way they want without any consideration for the inconvenience caused, the time wasted, credit records impacted etc etc.
AJ
Aaron J's update29 May 2025, 07:45
Reviewer Update
Firstly that was done without my consent. I was told that your collections team would be spoken to and I gave rough amounts of what I could pay to help bring the account into a workable standing, NOTHING was finalized. Your collections team called and hung up. Then a debit order went off my account???? What is Vodacom busy with!

The whole reason my account is in arrears has not been addressed and there's no consideration for the inconvenience this has caused me. No apology for the stain on my credit record when Vodacom are billing me incorrectly am I just expected to pay whatever you guys bill even if it's incorrect?

At this point all I want is someone senior to snap their fingers and put my account balance on what it should be. You have seriously infringed my consumer rights and I would like you to reply with details on how I can log an official complaint. I unfortunately need to waste more of my time before I can take you to the ombudsman.
AJ
Aaron J's update03 Jun 2025, 07:52
Reviewer Update
Good day

I've rep**** to let you know I'm available to speak now