Vodacom online upgrade

Did an upgrade online ,Skynet has **** to vodacom saying that they tried to make contact with me its now 10 days since I've done my upgrade and still no phone, I contacted Skynet and they said they will deliver in an hour and no one arrived.

When I called Vodacom to cancel the order so I can upgrade in store I was told I cannot because the phone is still with Skynet. This is ridiculous I urgently need my phone before I go on a trip.

This is a terrible experience!