Vodacom Online upgrade a total disaster, no more!

<p>Good Day,</p> <p> </p> <p>This is my second review with regards to the same complaint, I had done an upgrade online 2 weeks ago and my cellphone was deliver on the 31 May 2016 in the package there was no simcard, I phoned vodacom to inform them about this they first beat around the bush taking me from consultant to another eventually they told me to buy a simcard and send them proof of purchase and send to them Iefused to do because it was their mistake the reasons why I did an upgrade online is because I dont have time to be going to the stores. I then wrote a review here and they rep**** and phoned and promised to deliver a simcard last week thursday 2June 2016 but nothing furthermore, they now blocked my current phone I am using now Ive got 2 phone i cant access, it's the new one for upgrade and the old one I have been using when I phone to enquire they dont know what is the problem, im being transefred from one consultant to anotheer mind Im using my office landline as they are busy wasting my office airtime for nothing! They promised to deliver Friday still nothing, i stayed until after 16h00 in the office so that they could get me on the line since I am unreachable in that they have deactivated my current line, weekend I phone again still no assistance, to my suprise nobody seems to know what is going on and how are they suppose to help, there is no Department i didnt dial to from 17844,1959,1945,111, in all these I spoke to different consultants to name a few, Thobane, Andriesa, Zama, Lisa, Liezel, Nolubabulo, Tshidi and others I cant remember the names, but none of them have managed to asist me just for a simple thing for me get my simcard, what makes me angry is I do not have any phone I can use since they are clever to block my phone due to pending simswap, WHWRE IS THAT SIMCARD, VODACOM IS A TOTAL DISASTER COMPANY, DONT CARE OUR FRUSTRATIONS AS WE WORK WITH OUR PHONES THESE DAYS, YET ARE QUICK TO DEBIT OUR ACCOUNT...I NO LONGER WANT THIS STUPID PHONE, I AM CANCELLING THE CONTRACT AND NOT CONTINUEING WITH THEM. I REFUSE TO TReaTED LIKE THIS, INSTEAD I WSTE MY TIME, MONEY TO PHONE, PETROL TO VISIT VODASHOPTO SORT THIS OUT BUT THEY CAN'T HELP ME EITHER. TO DATE I HAVE 2 PHONES THAT I AM UNABLE TO USE, THEY KEEP SAYING THEY WILL PHONE BACK BUT THEY DONT TILL SUN FADES...I AM SICK AND TIRED ON VODACOM, NO MORE I WILL ADVISE EVERYONE I KNOW AND I PUT ON SOCIAL MEDIA OF THIS **** SERVICE #VODACOM MUST FALL!!!!!!!!!!!!!!!!!!!!!!!</p>