Vodacom Online Upgrade

I have done a online upgrade with Vodacom on 05/02/22, what a nightmare. Firstly I was not informed that there is no 3rd party deliveries allowed. I work long hours and get home late the delivery was to go to my mothers house, On delivery from Ram courier services I was informed that this is not allowed. I have tried 5 times after this to change the delivery address with Vodacom online upgrades department and it was never done. The phone was returned to Vodacom and now I have to wait another 72 hours before I can attempt to do another upgrade. This is such bad customer service and I have been a customer with Vodacom for a very long time. Highly disappointed in the service I have received. I have tried to lay a complaint with customer service but this also fell on deaf ears.

Yours Sincerely

Disgruntled customer!!