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Whitney M

1 reviews | Active since Jan 2020

01 Dec 2023, 09:25

vodacom online upgrade

Placed an order for an upgrade and was help by Lihle Zuma or Zungu not sure about the surname and he said i just expect delivery by Friday and its a week later still no communication i had called from Tuesday and was told everytime I called that the sales person who was helping me will get back to me with the details and still nothing and I considering canceling it cause the service is very poor

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Replies (3)
Vodacom
Vodacom's reply01 Dec 2023, 10:19
Official
 
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

 
WM
Whitney M's update02 Dec 2023, 09:12
Reviewer Update
Im still waiting for an agent to call as I really want to cancel due to your poor service
WM
Whitney M's update07 Dec 2023, 09:52
Reviewer Update
Thank you,they did get back to me but
I have called them yesterday to cancel the order unfortunately I don't want it anymore