Vodacom online upgrade

<p>Ive been a vodacom customer for many years and decided to upgrade my contract online at the beginning of May. After 2 weeks there was no delivery of my upgrade package. Called vodacom who advised there were some items out of stock. Eventually on the 15th May, I receive a parcel delivered by RAM. Opened the parcel and noticed all items were there except for my S8 cellphone. Phoned vodacom straight away and was advised there was a problem at RAM with the packing and that they will come back between 5 to 7 days to collect the parcel and re-invoice it correctly. After a week went by still no sign of RAM. Called the upgrade online number to cancel my upgrade order but got passed from one call centre to the next... from rude and *********** operators. Tried calling again and still the same response... its not our issue you need to call online upgrades or after sales. Last week we decided to go to Vodaworld for help. Same thing you need to call the after sales dept and they will sort it out. I have called that dept numerous times and still no help. Everytime i call vodacom i get advised they will log the request with RAM. Its now the 9th June and still no luck and I'm being invoiced for a phone i have not yet received... let alone activated!!!! This is ridiculous beyond words. When will this be sorted out??? Vodacom have just lost a loyal customer.... your service is shocking </p>