1 reviews | Active since Jan 2015
Vodacom Online Upgrade
<p>I recently did a contract upgrade through Vodacom online but didn’t have the best experience. I upgraded to a Galaxy S8 which comes with a Gear Fit 2, S8 accessory pack and Top dog voucher. I selected the orchid grey phone and a large dark grey Gear Fit 2 but when I received the package it contained a small pink gear fit 2 and a micro sim for a phone that uses a nano sim. I had to go to the Vodacom shop to do a sim swop to a nano sim. I started using the phone but didn’t open the watch as I needed to get it exchanged. After speaking to the Vodacom online call centre I was instructed to send an email to likeminds as they handle all the Vodacom online orders. This is when I really started to get upset because the way they treat you is as if I was in the wrong and that they are doing me a favour. I was told that I have to return everything that I received, including my new phone that I’ve already used(and transferred all my data to) because they are going to reverse my upgrade and then issue a new upgrade from scratch which will probably take another week. The other problem is that my old phone uses a micro sim but has been deactivated so can’t use it anymore and after saying that to them they just came back and said there is nothing they can do so now I have to go to the Vodacom shop again to do another sim swop. My biggest issue here is that I wasn’t the one at fault but now I have to jump through hoops to get this corrected as they can’t read the order and the attitude that I’m getting from Vodacom (who made the mistake) is that they just don’t care!! And not once has anyone from Vodacom apologised for the inconvenience caused!!!! I’m really considering to cancel my contract with Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Just received feedback from likeminds. RAM is going to pick up the order again, don't know when, and then I can expect my correct order within 7 TO 14 WORKING DAYS!!!! This is such an inconvenience as I already had to wait a week for my first incorrect order. One would have expected that you (Vodacom) would expedite the order in a situation like this but once again it just shows that you don’t care!!!!!!
Just received feedback from likeminds. RAM is going to pick up the order again, don't know when, and then I can expect my correct order within 7 TO 14 WORKING DAYS!!!! This is such an inconvenience as I already had to wait a week for my first incorrect order. One would have expected that you (Vodacom) would expedite the order in a situation like this but once again it just shows that you don’t care!!!!!!
And still waiting for a Vodacom consultant to contact me.......................
Also I just checked my account and see that Vodacom has already charged me for a handset I don't even have yet?!?!?
And still waiting for a Vodacom consultant to contact me.......................
Also I just checked my account and see that Vodacom has already charged me for a handset I don't even have yet?!?!?
So a week later and I'm still waiting for a Vodacom consultant to contact me and for them to collect the incorrect package from me. Really PATHETIC!!!!
So a week later and I'm still waiting for a Vodacom consultant to contact me and for them to collect the incorrect package from me. Really PATHETIC!!!!
Dear Thinus
Kindly be advised that feedback has been provided.
Regards,
RJ
Dear Thinus
Kindly be advised that feedback has been provided.
Regards,
RJ
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/9612
VODACOM THIS IS REALLY STARTING TO GET REDICILOUS!!!!!!!!!!!!!!!!!!!
I’VE SENT YOU THE BELOW PRIVATE MESSAGE THINKING THAT YOU MIGHT ASSIST IN SORTING OUT THIS ISSUE BUT CLEARLY YOU AREN’T INTERSETED AND I’M SERIOUSLY STARTING TO GET ****ED OFF!!!!
SINCE THE 6TH I’VE HAD NO RESPONSES ON MY EMAILS, THEY ARE JUST BEING IGNORED SO CLEARY YOU ARE HOPING THAT I WOULD GO AWAY AND THAT YOU WON’T HAVE TO FIX YOUR F$%^UPS!!
I WILL ESCALTE THIS TO TOP EXECUTIVE LEVEL IF THAT IS WHAT'S NEEDED TO GET THIS RESOLVED AS THIS IS THE WORST CUSTOMER SERVICE I’VE EVER HAD!!
EXPECTING YOUR RESPONSE ASAP!!!
ThinusMartin rep**** privately:
Hi RJ / Vodacom
I'm posting a private reply to see if I get some response before going public.
I'm still struggling to finalize my upgrade which has now been going on from the 10th of May. Kendell from Likeminds told me about 2 weeks back that I can start using my new phone and that they would only exchange the gear fit 2 that is not correct and this was on the 29th of May. I was also told that stock was arriving soon but to date I haven't received anythign and Kendell(likeminds) also stopped responding to my emails from the 6th so at the moment I don't know what's going on and also paying for an item I can't even use. I'm getting the feeling that you are hoping that I would just go away but I won't. If this isn't resolved ASAP then I'm canceling my contract and will also open a case against Vodacom with CPA. Please advice how we are going to proceed.
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/9612
VODACOM THIS IS REALLY STARTING TO GET REDICILOUS!!!!!!!!!!!!!!!!!!!
I’VE SENT YOU THE BELOW PRIVATE MESSAGE THINKING THAT YOU MIGHT ASSIST IN SORTING OUT THIS ISSUE BUT CLEARLY YOU AREN’T INTERSETED AND I’M SERIOUSLY STARTING TO GET ****ED OFF!!!!
SINCE THE 6TH I’VE HAD NO RESPONSES ON MY EMAILS, THEY ARE JUST BEING IGNORED SO CLEARY YOU ARE HOPING THAT I WOULD GO AWAY AND THAT YOU WON’T HAVE TO FIX YOUR F$%^UPS!!
I WILL ESCALTE THIS TO TOP EXECUTIVE LEVEL IF THAT IS WHAT'S NEEDED TO GET THIS RESOLVED AS THIS IS THE WORST CUSTOMER SERVICE I’VE EVER HAD!!
EXPECTING YOUR RESPONSE ASAP!!!
ThinusMartin rep**** privately:
Hi RJ / Vodacom
I'm posting a private reply to see if I get some response before going public.
I'm still struggling to finalize my upgrade which has now been going on from the 10th of May. Kendell from Likeminds told me about 2 weeks back that I can start using my new phone and that they would only exchange the gear fit 2 that is not correct and this was on the 29th of May. I was also told that stock was arriving soon but to date I haven't received anythign and Kendell(likeminds) also stopped responding to my emails from the 6th so at the moment I don't know what's going on and also paying for an item I can't even use. I'm getting the feeling that you are hoping that I would just go away but I won't. If this isn't resolved ASAP then I'm canceling my contract and will also open a case against Vodacom with CPA. Please advice how we are going to proceed.