Vodacom Online Upgrade
<p>I did an online upgrade of my Vodacom contract. I upgraded to the Samsung S8+ and Samsung Gear. The website stated that stock is available and claimed next-day delivery. Only on the 5th working day did I receive delivery. Upon delivery of the package, I only received the accessories and Samsung Gear. No cellphone was included in the delivery. I contacted Vodacom Online Upgrade about this and was met with resistance. They were very unwilling to help or assist met regarding the matter. As of yet I don't know how to rectify the matter as this is cleary a mistake from Vodacom's side. Please help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team