1 reviews | Active since Dec 2017
Vodacom online upgrade
I upgraded online Friday evening after a whole misunderstanding with my debit order and being told I'm in arrears (numerous calls and payment made but still reflected in arrears on system, so couldn't upgrade in store). I have to this second not received an sms (as stated on internet) with tracking number and when I called to confirm whether the upgrade is showing, I was told yes but it might only be delivered Wednesday! Am I correct in saying that it is supposed to be next day delivery..? I would really understand Tuesday, but Wednesday...?
I am truly disappointed as I have done an upgrade before a weekend before and it was delivered quite quickly. Maybe I am being petty but I really feel disappointed after the "being in arrears" and now this.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team