Vodacom Online Upgrade

Good day

I thought I would try the "easier" route to upgrade my work cellphone and apply online for my upgrade (2nd April) - filled in the application and submitted. Everything went smoothly and I received an email from Vodacom stating "Congratulations on your upgrade!" the same day that I app****.

I have tried contacting the callcentre to get a status update on upgrade. That did not help much... from one department to the next department. I gave up after numerous attempts. I've been tracking order online as it states "order processed" - the tracking on the website is not helpful at all. The page just loads for hours on end. Don't get me started on that.

Thought I would take a last shot and I rep**** on the confirmation email that I received from Vodacom - (email: ***********) They have advised me that the contract was CANCELLED. I personally did not cancel any orders. Vodacom did not contact me, I contacted them (if they actually answered)

This is really bad service from Vodacom! Totally unacceptable. I would like someone from Vodacom to contact me to arrange delivery of my device that I ordered. Honor the contract.

So lets put "further together" to the test here