1 reviews | Active since Oct 2016

10 May 2017, 11:09

Vodacom Online Upgrade

<p>I upgraded one of my phones online on 1 May 2017. Got a reference number ********** . When I did not receive the phone that same week, I used their "Call Me back" service. No one phoned me back. Today I phoned 082111 and after holding on for ages, was asked to phone ********** 4. No luck there either. </p>

0
Replies (2)
Vodacom
Vodacom's reply10 May 2017, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 May 2017, 11:12
Official

Good Day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

Kindly respond to the email that has been sent to you.

Regards

Dominic