DB
Dylan B

1 reviews | Active since Apr 2016

25 Jan 2022, 18:06

Vodacom Online Untruthfulness

Honestly, I am just writing this review to vent my annoyance with Vodacom and what they offer on their website in terms of contracts. I am due for an upgrade and decided to upgrade online as it is convenient and the device i wanted, the iPhone 13 Pro, was "available" with a 2 to 3 week wait period. No problem, I, understanding the global chip shortage and high demand for the device, was happy to wait... and wait I did. 3 weeks have come and gone and no feedback from Vodacom. I phone 3 times and i am told each time that the device is on back order and no ETA can be given for the device to arrive. I understand. What aggravates me is that you push the device heavily online knowing full well that you will not receive any stock in the timeframe you state. I pay you guys a fortune monthly and the least i expect is some truth or an update with a realistic delivery timeframe. I have since cancelled the upgrade and will let my contract mature and will leave it at that. Just work harder on what you promise as this is disappointing.

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2022, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team