Vodacom online Unacceptable service

This month December 2018 i was due for an upgrade, i decided to rather upgrade online than going into a store, which typically takes forever. Anyway i went through the process, it was simple and easy to do and once done, i thought to myself that was fairly painless and is a great service.

However that is where the wheels fell off, a consultant phoned me shortly after hitting done on the vodacom website, once again i thought that was great, however after confirming all the details with the consultant and receiving a tracking number from Vodacom and Ram couriers, Ram has being trying to deliver my phone to the incorrect town let alone the incorrect address., this was the next day, so speedy but speedy doesn't help if the address is wrong. Apparently ram tried to contact me but to no avail, only to find out that ram didn't even have my correct cell phone number on their system. So now the battle began, I called Vodacom online number 082 178 44 and spoke to the consultant for 5 working days now (since 12 December) trying to find out when my phone will be delivered, the consultant keeps telling me the delivery address has been changed and they have requested an urgent delivery, and i can track my package with my original tracking number........ however no changes on the tracking number and the package is still in Nelspruit. I have asked to speak to a manager with no luck, apparently they always out or in meetings. So the wait still continue, the phone can get from dispatch to Nelspruit in 24 hours but cant get from nelspruit to Pretoria in 5 days?????? This is completely unacceptable service and response from Vodacom, they have turned what was a a great service, into an unpleasant major mission and experience.

Just proof that online isn't always the way to go, you need to have someone you can actually see and make accountable for their poor service and actions, should this happen. It's too easy to hide from customers behind a computer these days and customer service suffers for it.