VODACOM ONLINE - TWO YEAR CONTRACT PAID AND STILL NO PHONE DEVICE RECEIVED!

Two years ago I signed a two year cellular contract with Vodacom Online Promotion services.

The incorrect mobile phone was delivered and returned but NO REPLACEMENT PHONE has been received even after numerous complains in the past two years.

Numerous times I have gone to Vodacom shops but they claim they can't help me because it was an online contract and no one has refer me to a working contact number or email address.

I have tried to cancel the contract and the subsequent debit order from my bank account, but I get no help and the consultants claim that their managers will call me back but no one ever returned my calls.

They have confirmed that their system shows no device has been delivered but besides that nothing.

The details are as follows Account number: I***-3 Cellular number: *** Invoice number: H1-J4GPK Invoice date: 01/02/2020 Due date: 29/02/2020 I wish to have my monthly payment of R219.99 x 26 paid back to me immediately and the debit order to be cancelled.

Kindly assist me with this gross consumer practice by Vodacom.

Kind regards Maria M Hall