Vodacom online the worst upgrade company ever. 3 weeks and still waiting for a cancellation

<p>On the 22 of November 2016, I did online upgrade for my vodacom cellphone account and got an email confirmation to say I would receive a phone call in 24 hours. Needless to say the phone call never came so I phoned the call centre and did the upgrade over the phone. I asked the agent when the phone would be delivered and was told it would be delivered in 3 working days. That was the Tuesday. I phoned the next day to check to make sure when the phone would be delivered and was told again 3 working days. After the 3 days had passed I phoned again and asked where the phone was. I was then told by that agent that no it would take 3 to 7 working days. Again I waited the allocated time and still no delivery of the phone. After the time had passed I phoned the call centre again and after 4 hours on the phone was told they could not find my phone or my order. I decided on saturday the 3rd of December to cancel the upgrade. I phoned the cancellations department and cancelled the upgrade, I was told it would take 72 hours and then informed that my phone was only scheduled to be delivered on the 31 of December 2016. The next thurday I went to the Vodacom shop in Clearwater to do my upgrade in store. I was told by the agent that the reversal had not been done. I again phoned the cancellations department and was told by the team leader that they had sent the request to the wrong department and had now sent it to the right department and it would be done in 72 hours. Again I waited the allocated time and then went back to the Vodacom shop in Clearwater and was again told the reversal was not done. i phoned the cancellations department on the Saturday again and was told that the reversal was with the back office and the agent whom I spoke to referred me to the team leader who again told me the reversal was with the back office and they could do nothing except escalate the reversal again. After many more phone calls we are on the 22 of December and I am still awaiting the reversal of the upgrade from Vodacom and no one can do anything.</p>