Vodacom Online: The art of inefficiency

<p>Warning folks. Avoid the online sale & upgrade channel. I made the mistake of upgrading one of my many lines through them in August. What a nightmare. A system glitch on THEIR end caused me to be billed incorrectly for copayments towards the devices. When I picked it up on my statement, I logged a dispute. I got promised someone would contact me in 24 - 48 hours. Its 3 months later. They even had the cheek to suspend my lines. I've called them every week following up. This routine is me being bounced around their switchboard like a pinball for an hour with a "someone will call you back" Dont ask to speak to a supervisor or manager, oh no they cant do that. 16 years I've been with Vodacom. Not for much longer...</p>