1 reviews | Active since Sept 2016
Vodacom online terrible service
I am incredibly frustrated with Vodacom. I have chosen to upgrade earlier, however while on a call with someone from Vodacom online, I decided to return the upgrade. After she explained more indepth what that would mean I apologised for my indecisiveness and asked that we go ahead with the upgrade and have the phone delivered. She put me on hold and I was told that Ram agent is aware that I have gone ahead with upgrade and will deliver. When I called this morning to confirm, they said that it was cancelled and I would have to wait 7-14 working days. How is this okay? I am now frustrated and wish to not upgrade with vodacom but rather cancel. The level of customer experience is terrible!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Tea
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Tea