Vodacom Online, terrible service

<p>Upgraded through Vodacom online just over a year ago and did not receive a copy of the contract. The device is now faulty and I would like to return it directly to the manufacturer as this is most convenient. The manufacturer has asked for a POP or contract and I made multiple requests now to Vodacom Online to try and receive a copy. Always a different process of what would have to be done and ending up without any feedback. On the latest attempt I made sure to get a reference number and was told to mail the request to ********** with a copy of my ID but even this failed as it was closed when contacting them with a response of 'we did not receive the documentation'. So rather than contacting me again they felt it better customer service to just close it.</p> <p>Unacceptable service...</p>