1 reviews | Active since Feb 2013
Vodacom online, terrible service
Wish i could give a minus star...
On 7 September, I did an upgrade.. Due to low stock, they advised me that I would have to wait a bit longer, which i had no problem with and was very surprised that I got a message on 8 September to say that i will receive my upgrade on 11 September..
This is when it all just got totally out of hand and multiple conversations with vodacom and ram started.
I get told on Monday that they won't deliver without an original ID document, as for some reason a drivers license is not seen as identification. Then the phone calls start.
I speak to a guy at vodacom (I regret not taking the peoples names) and he tells me that delivery will be allowed with a drivers license when it's an upgrade and ID is only needed for new deals..
Ram then said no, they won't deliver.
Next phone call to Vodacom again asking what i should do in this case. Her answer is as follow. An email would have been sent by her advising Ram that a 3rd party will be taking delivery and I supp**** her with all the details. She advised me to make sure that the 3rd party has a copy of my ID, the 3rd parties original ID and a copy at the time Ram deliers.
So on 12 September , ram arrives to deliver. Then we get told that they had no email from vodacom telling them that a 3rd party would be taking delivery..
Again the calls start and after numerous phone calls and *********** staff and a si called line manager from vodacom, I am now told that i need to go to the police station to get an avidavit to say i am allowing my delivery to a 3rd party.. After speaking to about 5 people at Vodacom, i asked them to cancel the upgrade as i don't have time for people not knowing what is going on and 5 different people telling me different company policies.
Then at 15:30 i get a call from ram advising me that they will attempt delivery again on 13 September. I advised her why the delivery did not take place and what i was told by Vodacom staff.
She was totally gobsmacked as they never took an avidavit from a 3rd party and only requires an email from Vodacom with details of the 3rd party..
Does Vodacom not train their staff or is communication just non existing? I have never in my life experienced such terrible service from Vodacom and i have been with them since 2011..
Clearly there is no pride in what they do.
Absolutely disgusting.. .
I would be ashamed if i treated customers like that
Then I phone vodacom again this morning and a gentleman named Xolile Mhlongo confirmed that a mail for 3rd party was sent to RAM on 12 September and he resend the mail now today.
Yet RAM is unaware of all of the mails that was apparently sent to them?
Who is lying here??????????
Really the worst service ever. I would definitely have been without a job if I had to treat my customers like this..
Then I phone vodacom again this morning and a gentleman named Xolile Mhlongo confirmed that a mail for 3rd party was sent to RAM on 12 September and he resend the mail now today.
Yet RAM is unaware of all of the mails that was apparently sent to them?
Who is lying here??????????
Really the worst service ever. I would definitely have been without a job if I had to treat my customers like this..
Between RAM and Vodacom I don't know who is the worse. All a bunch of lying people. Wish I never had to deal with them. I cant even count the amount of times I had to make phone calls, just to listen to lies and empty promises
Between RAM and Vodacom I don't know who is the worse. All a bunch of lying people. Wish I never had to deal with them. I cant even count the amount of times I had to make phone calls, just to listen to lies and empty promises