Vodacom online support

I found a special online and did an application which failed atleast 3 times so I have asked someone else to do it and see if it goes through and it did. To my knowledge 1 order went through. Today the person received an sms as well as myself saying both orders have been confirmed without any telephonic confirmation or verbal consent. My partner and I cannot pay for 2 of the same products unnecessarily. So under terms and conditions it clearly says contact online support for queries and I Googled vodacom online support and typed out my problem and the agent which rep**** his name was thabile, rep**** and ended the chat before I could read the 3 word in the sentence. Also earlier, around 3 pm I was on hold with vodacom for atleast 45minutes with no help what so ever. This kind of service is ridiculous. If both those products are delivered without a call, who's fault is it going to be and who is going to pay for both the same products unnecessarily.