Vodacom online suck

Well I was happy to see I can upgrade on my contract. I chose to do the online thing and everything was smooth. It showed order has been processed ect...3 days later of calling, trying to track the order, went into a store, no call or update from the sales department. One time the call center even told me they putting me through to the sales department, just to drop my call. I have asked to give me their direct nr, and apparently they must call u ?....well all and all I will not advice the Vodacom online shop, they are useless....