AH
Adriaan H

1 reviews | Active since Oct 2011

09 Mar 2015, 15:53

Vodacom Online store stalling and deal expired

Good afternoon<br> <br> After rather bad service from the local Vodacom store, I decided to apply online for a deal advertized.<br> Did the application on the evening of the 5th of March, smooth sailing and I opted to speak to a consultant because I wanted to port a prepaid number in the process.<br> <br> Much to my delight I got a call @ 08h15 on the Friday!<br> Me and Ivan went through the process and he submitted the application. That is when it all started going pear-shaped.<br> The 'system' told Ivan that I must produce ID and 3 months bank statements! <br> Why? I'm already a vodacom subscriber!!! <br> I submitted the required documentation and later got a sms confirming my application was approved.<br> No call from Ivan...<br> This afternoon (09/03) I called the online sales desk and they managed to get Ivan the message that he must call me back. 30 minutes later Ivan calls.<br> Now Ivan is confused and asked what phone again and after reminding him he quotes a R340 odd amount per month.<br> No Ivan, it is a deal for R229 p,m month.<br> Story short, Ivan said that there is no stock anymore. But how can that be? He quoted a different contract price just before on the same device!<br> Maybe I should stick to MTN...

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2015, 07:29
Official
Hello _A3_,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites