1 reviews | Active since Oct 2011
Vodacom Online store stalling and deal expired
Good afternoon<br> <br> After rather bad service from the local Vodacom store, I decided to apply online for a deal advertized.<br> Did the application on the evening of the 5th of March, smooth sailing and I opted to speak to a consultant because I wanted to port a prepaid number in the process.<br> <br> Much to my delight I got a call @ 08h15 on the Friday!<br> Me and Ivan went through the process and he submitted the application. That is when it all started going pear-shaped.<br> The 'system' told Ivan that I must produce ID and 3 months bank statements! <br> Why? I'm already a vodacom subscriber!!! <br> I submitted the required documentation and later got a sms confirming my application was approved.<br> No call from Ivan...<br> This afternoon (09/03) I called the online sales desk and they managed to get Ivan the message that he must call me back. 30 minutes later Ivan calls.<br> Now Ivan is confused and asked what phone again and after reminding him he quotes a R340 odd amount per month.<br> No Ivan, it is a deal for R229 p,m month.<br> Story short, Ivan said that there is no stock anymore. But how can that be? He quoted a different contract price just before on the same device!<br> Maybe I should stick to MTN...
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
