KL
Kevin L
1 reviews | Active since Jun 2023
09 Jun 2023, 19:07
Vodacom Online Store should not be in business.
Bought a phone from their online store. Phone never arrived due to RAM Couriers' service. The phone was returned and it took several weeks to get a refund. You cannot phone the online store directly and when you email them, they never respond. I had to contact Vodacom Customer Care which then escalated the issue. Finally got a refund but will never purchase anything from Vodacom's Online Store.
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Replies (1)Vodacom's replyOfficial
10 Jun 2023, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2023, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
