KL
Kevin L

1 reviews | Active since Jun 2023

09 Jun 2023, 19:07

Vodacom Online Store should not be in business.

Bought a phone from their online store. Phone never arrived due to RAM Couriers' service. The phone was returned and it took several weeks to get a refund. You cannot phone the online store directly and when you email them, they never respond. I had to contact Vodacom Customer Care which then escalated the issue. Finally got a refund but will never purchase anything from Vodacom's Online Store.

0
Replies (1)
Vodacom
Vodacom's reply10 Jun 2023, 11:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team