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Siyabonga M

1 reviews | Active since Oct 2015

12 Dec 2019, 11:51

Vodacom Online Store is pathetic

Hi there,

So on Black Friday, 29 November 2019, I purchased a deal online via the Vodacom site. And I am yet to get my phone. Phoned the call-centre agents several times and they keep on saying the status is still Pending and I have not submitted my documents, which I submitted on the day of the application. 2 weeks later, I'm still waiting for the agent to call. The last call to the call-centre I was told to email ***, which I kindly did but then still there is no communication and no one actually knows what is happening to my order.

Thanks

0
Replies (4)
Vodacom
Vodacom's reply12 Dec 2019, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Siyabonga M's update18 Dec 2019, 09:48
Reviewer Update
A week later I'm still waiting for the agent to call
SM
Siyabonga M's update13 Jan 2020, 10:44
Reviewer Update
So today, I called again and the consultant just put me on-hold for more than 30mins, had to cancel the call
SM
Siyabonga M's update22 Jan 2020, 14:42
Reviewer Update
Finally, the phone arrived with no Voucher :(