Vodacom online store is not actually real

It has now been officially 13 months after I ordered a new upgrade to my cell phone, and after struggling for so long to get it done. they told me that once again delivery cannot happen because of a security issue. The security issue was asking the most ridiculous question to check if its really me. The question was basically unknowable for a real person since they never sent me any of the details they are even requesting from me and honestly only an actual ****mer would be able to know this information. So even though ordering the actual product I was able to verify myself almost over 40 times now, spoken to almost 40+ people about this order, literally have changed the order because a new device came out since it took so long for them to process the online order. Still they cannot fathom that it could possibly be the correct person waiting for the delivery. I honestly do not think the online store for Vodacom is a real thing. There is no way in this world that it could take them 400 days to mess it up this bad. I wanted to go in to the store so many times, guess what they tell me, the deals are only available online. The same online store that literally does not allow you to check out.