JR
Jann R
1 reviews | Active since Jul 2012
09 May 2022, 14:21
Vodacom Online Store
- Ordered from their online store via the app - money left my account - order number received via in-app notification. - no SMS received - order can't be tracked - Helpdesk can't locate the order - emails are not being answered.
This has thus far been the worst online shopping experience to date, as it feels like my money has been ******, with zero comms from VC.
Avoid the VC store at all costs!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 May 2022, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2022, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jann R's updateReviewer Update
10 May 2022, 08:50No answer yet from Vodacom, other than the message above.
2 mails sent to *** - no answer. Absolutely no-one to contact, where a reply can be expected.
@Vodacom you are world leaders in making your clients have buyer's remorse. I am very much regretting the decision to order through you.
2 mails sent to *** - no answer. Absolutely no-one to contact, where a reply can be expected.
@Vodacom you are world leaders in making your clients have buyer's remorse. I am very much regretting the decision to order through you.
JR
Jann R's update10 May 2022, 08:50
Reviewer Update
No answer yet from Vodacom, other than the message above.
2 mails sent to *** - no answer. Absolutely no-one to contact, where a reply can be expected.
@Vodacom you are world leaders in making your clients have buyer's remorse. I am very much regretting the decision to order through you.
2 mails sent to *** - no answer. Absolutely no-one to contact, where a reply can be expected.
@Vodacom you are world leaders in making your clients have buyer's remorse. I am very much regretting the decision to order through you.
JR
Jann R's updateReviewer Update
10 May 2022, 08:51adress was obfuscated - M y V o d a c o m R e w a r d s @ v o d a c o m . c o . z a
JR
Jann R's update10 May 2022, 08:51
Reviewer Update
adress was obfuscated - M y V o d a c o m R e w a r d s @ v o d a c o m . c o . z a
JR
Jann R's updateReviewer Update
10 May 2022, 11:21Good day Vodacom
Thank for the reply, I have received the reversal.
Please note that this whole issue could have been avoided, with just the tiniest bit of communication. It is extremely frustrating to have to resort to public forums to get basic replies about a broken process.
Thank for the reply, I have received the reversal.
Please note that this whole issue could have been avoided, with just the tiniest bit of communication. It is extremely frustrating to have to resort to public forums to get basic replies about a broken process.
JR
Jann R's update10 May 2022, 11:21
Reviewer Update
Good day Vodacom
Thank for the reply, I have received the reversal.
Please note that this whole issue could have been avoided, with just the tiniest bit of communication. It is extremely frustrating to have to resort to public forums to get basic replies about a broken process.
Thank for the reply, I have received the reversal.
Please note that this whole issue could have been avoided, with just the tiniest bit of communication. It is extremely frustrating to have to resort to public forums to get basic replies about a broken process.