SV
Stephan V

1 reviews | Active since Mar 2014

27 Apr 2018, 10:41

Vodacom online store

Hallo

I ordered a new Contract from The Vodcom online store. After I entered all my details I got a message wich said something like “congratulations, a Vodacom representative will call you shortly”. Cool....so I was waiting for about a week, never getting the call.

So I phoned the online store, and a very friendly lady helped me to set up a new application. She said “the system” is very slow but she will phone me back as soon as she sorted out everything. Still waiting for the call back...

Well its about 3 weeks now and still no phone.....

Maybe one should rather start thinking of getting another service provider?

0
Replies (2)
Vodacom
Vodacom's reply28 Apr 2018, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 14:21
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic