Vodacom - Online sim activation

I had the worst experience with Vodacom's online contract activation. I submitted the request and received the device on the 29th of May. I immediately phoned to activate the sim card. I was told by the consultant that the sim would be active within 2-72 hours. By Friday the sim was still not activated. I phoned the activation department again on Friday morning. Not only did I have to deal with a extremely rude customer services representative, but also an unhelpful team leader. I spoke to the consultant and she said that they made a mistake and they would have to submit a request to their IT department (who only work week days) and it will take another 72 hours. I asked to speak to a team leader and she put me on hold without saying a word until my call was ended. I then phoned back and asked to speak to a team leader. Who said that he was so sorry and that they will submit the request to IT (same story). When I phoned today, the activation request was still not done!!! I cannot believe how *********** they are. Not even the team leaders are able to assist and seeing that the job gets done! It will now take another 72 hours. I have now asked them to cancel this contract and wonder how many 72 hours this will take. They will collect the device, and then I have to wait 3 days to phone them to cancel this contract. Then it will ...... wait for it.......... take another 72 hours. I am extremely disappointed and lesson learned. I will never make use of the online service ever again.