JS
Johan S

1 reviews | Active since Apr 2012

15 Feb 2019, 08:49

Vodacom Online Shop - Poor service

Vodacom Online: Tried to purchase a new contract for an existing prepaid number. Web site said there was stock of the iPhone 8 (Gray, 64GB). Call was recieved from agent shortly after confirming stock and delivery within 24 to 48 hours. Got TWO more confirmation calls afterwards in the coming week stating stock and delivery. Those subsequent calls were 1 or 2 days late btw... Last call from Vodacom was to confirm delivery for the next day. We waited...and waited some more, finally after calling after Vodacom once again I was told that there is no stock? Warehouse was waiting for new stock and now I have to wait TWO weeks minimum for my new device to arrive. Maybe. Who knows since I have to call after Vodacom time and again.

To confirm: Web site stated stock, agents also confirm stock and quick delivery. After almost two weeks we are still waiting.

PS, I am not allowed to leave service ratings after a call since the agents put the phone down as soon as they can.

0
Replies (2)
Vodacom
Vodacom's reply15 Feb 2019, 09:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
JS
Johan S's update18 Feb 2019, 20:13
Reviewer Update
Still now follow up...