Vodacom Online Shop Non-Delivery

It has been 17 days now since my upgrade and I have no phone yet. This is getting ridiculous. See complaint below. Please get senior management to contact me ASAP.<br> <br> Have done online upgrade Tue 10/02/2014. Device arrived Thur (no next day delivery) and online assistant had no clue about T&C on 1 months free subscription on later delivery (Section 42.11). Device is faulty on delivery showing screen anomalies. The online shop wants to reverse upgrade and collect phone. Informed me that I will have to wait 2 to 3 weeks for process to complete before being able to upgrade. This is an OBF and according to your own T&C (Section 38.6) \Items that qualify as OBF will only be swapped for the same make and model"That is what I require.<br> PS<br> Please also be advice in accordance with the The Consumer Protection Act"