Hellopeter
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Tommy S

1 reviews | Active since Apr 2018

05 Apr 2018, 13:45

Vodacom online shop failed to deliver

Do not upgrade online at Vodacom online shop because: 1. Next day delivery nationwide is false advertising, 10 days later and I had no delivery yet or no courtesy call. 2. I phoned Vodashop online and they wanted me to phone another number costing me more airtime. Then they said that their admin will phone me back, I received no delivery or call to date.

0
Replies (3)
Vodacom
Vodacom's reply05 Apr 2018, 14:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

MK

Vodacom Consumer Website Team

TS
Tommy S's update05 Apr 2018, 16:17
Reviewer Update
This is not a query but a complaint against Vodacom at Hellopeter because Vodacom failed to respond to my query already received and failing to deliver my upgrade phones.
TS
Tommy S's update02 May 2018, 16:21
Reviewer Update
And the VODACOM plot thickens, VODACOM has now "******" cash from my cheque account by increasing my debit order by R1496.00 for upgrade charges not even appearing on my invoice and advertised online as free!! After placing a query with VODACOM I was told that it could take up to 7 days to resolve. This is no way to treat your customers!! The cash now missing from my cheque account and in the greedy hands of VODACOM was meant to pay for chronic medication!