Vodacom Online Shocking Service - New Contract

I would have given zero stars if the option was available.

On 18 Oct 2024 I app**** for a new contract which was approved online. I unfortunately had to travel urgently and they called my wife wanting to speak to me, Monday 21 Oct 2024. She advised them that I am unavailable and that they would call back on Monday 28 Oct 2024.

They never called back and I had to phone them on Mon 28 Oct 2024, where I was advised that the contract was cancelled. So I had to redo the application telephonically. The application was approved and I was advised that I will be contacted later so that the order can be validated.

Tuesday 29 Oct 2024, a lady called me to validate the order, which we did, and she advise that I will be receiving a sms and email confirming the order and delivery details.

Thursday 31 Oct 2024, no sms or email received until now, so I called them back and was advised that it was still pending validation. The lady could not answer why as I have already validated this order on the 29th. She put me through to the consultant, Lianda who initially assisted me with the application, and she just apologized and promised that this will be escalated and sorted out by close of business on the 31st.

Still no email or sms and when I called them again this morning, 1 Nov 2024, the lady advised me that it still indicate pending validation and admitted that the error is on their side, and that this issue will be escalated to their team leader.

I am really shocked at this level of service and hope that I will be called today, before close of business, otherwise I will have to cancel this order and approach their competition.

And when the time come to upgrade my other lines, I doubt whether I will do this based in the poor and bad experience I have received.