Vodacom online services completely useless

I am completely disgusted with Vodacom. If I could give zero stars I would. I was due for an upgrade in November 2019 and at the time could not find anything that suited my needs. Then in May I finally found a new contract to suit my needs so I called the online services to assist as the deal was only available online. I called into Vodacom to assist me as I was worried I would make a mistake. I repeatedly asked the woman on the call to make sure that it was an upgrade and not a new contract. She reassured me that it was an upgrade. Fast forward and now I am sitting with 2 contracts. After contacting Vodacom multiple times I have 2 options: cancel the contract and they collect my new phone with all my data and banking accounts linked or keep the 2 contracts going. I asked would it be possible for me to take the first option and buy the phone outright from them as the phone is now a used 2nd hand phone. I was then told it would only be possible if I paid the early cancellation penalty. So needless to say I am now stuck with 2 contracts due to an *********** Vodacom employee.