Vodacom Online Services

The online upgrade system is a total waste of time. You keep getting errors, when trying to do to live chat, it just responds saying the session has ended.

I now finally wanted to upgrade both my numbers to the special they are running. Went through the whole "are you eligible for an upgrade" and confirmed online that I can proceed. After going through the whole process and clicking "Check Out" it states that I do not qualify for the upgrade?? This was probably after the 100th attempt to upgrade, all the other times the website just stopped responding or crashed.

I tried earlier this year as well, and had the exact same experience. Both my numbers have been due for an upgrade for several months now, but Vodacom's online upgrade service is terrible to say the least. If you go into a branch, they just say it's an online special only and they can't assist.

Vodacom with the billions of money you're making, surely you can invest in a much better online shopping experience for your loyal customers!?