Vodacom online services

I was due for upgrade which I called the vodacom online service to facilitate it. I ordered a Galaxy tab A , upon receiving the parcel it was missing items on it. Subsequently contacted Vodacom online to alert them of my unhappiness which I was advised I has a 14 day window to return the parcel which they come and collected. <br> <br> I went to a vodacom shop to redo the upgrade and I was told my upgrade has already been done. Now I don't have a device and I cannot upgrade and I have to pay for service which I did not received. On calling Vodacom online I am taken from pillar to post. <br> <br> I was warned through the vodacom stores that the online service has a reputation on delivering bad service now it is happening to me. No phone, bad service and paying for it.<br>