Vodacom online service sucks!!!

I took out 2 contracts with Vodacom online ( wifi and laptop) last year. With both I received the Alcatel home router. I started using the one I received with the wifi contract and within 3 months it stopped working. Because I had the other one I just started using it. Two weeks ago it also stopped working. I contacted them via Facebook and they advised me to take the routers to a Vodacom store. The nearest store is 160km from me. I took the routers to the store on 27/09/2023 and they advised that because the contract was taken online they could not assist, the online department must organize for collection. I contacted Vodacom again this morning (28/09/2023) and they asked for my address. Soon after they advised they wont collect, I must take it to a repair store, this after I told them numerous times that we don't have a Vodacom where I live and the closest store is 160km away. I am very frustrated because I cant use my wifi and they just don't care. Now I am paying for a service I am not getting. Vodacom you suck!!!! I will definitely not renew any of the 4 contacts I have with you!!