DP
Dan P
1 reviews | Active since May 2016
23 Nov 2018, 15:43
Vodacom online service sucks
Vodacom online experience sucks. Their system cant ever pickup my details and my online orders always get rejected because their data is incorrect.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Nov 2018, 15:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2018, 15:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Nov 2018, 18:33Dear Dan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply23 Nov 2018, 18:33
Official
Dear Dan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
DP
Dan P's updateReviewer Update
27 Nov 2018, 10:32I still don't know if or when I will be receiving the phone since you were the last person to contact me.
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Dan P's update27 Nov 2018, 10:32
Reviewer Update
I still don't know if or when I will be receiving the phone since you were the last person to contact me.
DP
Dan P's updateReviewer Update
29 Nov 2018, 13:34I'm still waiting for Vodacom to call me.....
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Dan P's update29 Nov 2018, 13:34
Reviewer Update
I'm still waiting for Vodacom to call me.....
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Dan P's updateReviewer Update
04 Dec 2018, 15:48Issue was never resolved. I've escalated the matter to Vodacom CEO.
DP
Dan P's update04 Dec 2018, 15:48
Reviewer Update
Issue was never resolved. I've escalated the matter to Vodacom CEO.