YO
Yzahn O'Dell

1 reviews | Active since May 2018

07 Feb 2019, 08:39

Vodacom Online Service PATHETIC!!!!

Vodacom offers the online application, but can NOT supply the service!!

Have app**** for a package beginning of Jan, since my application NOBODY contacts me, I have to constantly contact a call centre and send out mails. Every day I receive a return mail, this is escalated, somebody will contact me. It NEVER HAPPENS!! I have received 1 call eventually end of last week, confirming all is in order and somebody will call me with delivery details in 1 hour. NOBODY CALLED.

Every day I mail them, same story.... Received a call Tuesday, to do final confirmation and suddenly he had to leave and will call me back same evening. NEVER HAPPENED!!

THIS IS THE WORST, PATHETIC SERVICE I HAVE EVER EXPERIENCED!!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2019, 09:04
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team