Vodacom Online Service just a pain

On 27 March 2018, I've app**** for a new contract, Online showed that the phone and extras had stock available. With the finalisation of this deal I was informed that there was no stock of extras and I had to wait up to 3 weeks. This was fine with me.

Vodacom phoned me on 6 April 2018 (Tuesday) wanting to confirm delivery of unit, I was only available on Thursday (8 April 2018) at the delivery address. Thursday came and go and no delivery only to phone in on Friday to confirm everything and why the parcel has not been delivered, to be informed that this was incorrect and the order is still on back-order.

Once again in the following week I had no success in any service agent informing me when will the item be in at and ready for delivery, which made me decided to change the contract to another package, this was on Monday 19 April 2018. The service agent assured me that the new deal will be in and marked urgent for re-approval and delivery not later than Thursday 22 April 2018. During this week I had no phone calls from Vodacom to inform me of any status of contract nor device. Assuming that everything has been sorted Thursday 22 April came and go.

I had to phone in on Friday morning, once again to only find out that there was no new contract and my (old) order is still on back order. The new contract was only validated at 15:00 on friday afternoon. Up and 'till now, 23 April 2018, I still have not receive a phone call from Vodacom for confirmation of delivery or anything else.

This is a very disappointing experience with Vodacom as I have wasted my time, money and patience with the whole new online applications and your service centre.

Can I bill Vodacom for my frustration, money and time lost during the past 4 weeks? Or will I only receive an apology for failure and incompetence? I surely do not hope for the latter! If I had known that this will be such a huge failure of an online application and just brought bad memories back with previous contract I had with Vodacom.