Vodacom Online service atrocious

I ordered a Vodacom Online Black Friday deal, and received a reference number via email. The email stated that I would be called within 24 hours, and if not then I should phone ********** 4.

Today, after 24 hours had passed, I attempted to call multiple times and my experience was as follows (each time after being on hold at least 14 minutes before being helped):

- Told that they cant get hold of the acquisition department. - Told that my reference means nothing and that I cant get the deal that I ordered. - Was put on hold while they tried to get hold of acquisition department, and was then disconnected. - Was told that my reference was in a queue and that I would be called. (I have still not been called).

How is it that so many people are giving me different answers? I signed up for a deal, went through a checkout, and received a reference number only to be thrown from pillar to post.