AS
Andrio S
1 reviews | Active since Dec 2010
09 Oct 2019, 19:02
Vodacom Online service and representatives
Monday I ordered a one day deal for xbox one s with Huawei router for R399. Did it at Vodacom Online my order was approved and received confirmation. I phoned them later that day to hear it was canceled, placed the same order again just to be canceled again. Phoned them no one wants to help keep referring me to someone else. Phoned them again today the sales agent tells me to file a request with vodacom admin. Send the mail no response what so ever, still haven't heard anything from them. This is by far the worst experience I've had ever with vodacom online. Very very disappointed with this. Hopefully they will sort this out. Please get back to me about this request. Thank you
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Replies (3)
Vodacom's replyOfficial
10 Oct 2019, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Andrio S's updateReviewer Update
10 Oct 2019, 15:43And still nothing happens and nobody calls or let me know anything.
I've been checking Vodacom Online for months to get a Xbox One deal and then this.
I've been telling everyone I know that the Online upgrades or New Lines makes it so much easier to do, because its always fast. I would really like it if Vodacom can still provide me with the exact same deal as Monday 7 October, but for now I'm still waiting for ANYONE to get back to me!!!!
The longer I wait the more ANNOYED I'm getting.
I've been checking Vodacom Online for months to get a Xbox One deal and then this.
I've been telling everyone I know that the Online upgrades or New Lines makes it so much easier to do, because its always fast. I would really like it if Vodacom can still provide me with the exact same deal as Monday 7 October, but for now I'm still waiting for ANYONE to get back to me!!!!
The longer I wait the more ANNOYED I'm getting.
AS
Andrio S's update10 Oct 2019, 15:43
Reviewer Update
And still nothing happens and nobody calls or let me know anything.
I've been checking Vodacom Online for months to get a Xbox One deal and then this.
I've been telling everyone I know that the Online upgrades or New Lines makes it so much easier to do, because its always fast. I would really like it if Vodacom can still provide me with the exact same deal as Monday 7 October, but for now I'm still waiting for ANYONE to get back to me!!!!
The longer I wait the more ANNOYED I'm getting.
I've been checking Vodacom Online for months to get a Xbox One deal and then this.
I've been telling everyone I know that the Online upgrades or New Lines makes it so much easier to do, because its always fast. I would really like it if Vodacom can still provide me with the exact same deal as Monday 7 October, but for now I'm still waiting for ANYONE to get back to me!!!!
The longer I wait the more ANNOYED I'm getting.
Vodacom's replyOfficial
24 Oct 2019, 13:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Oct 2019, 13:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team